At Forces Compare, we are committed to providing a high standard of service. If something goes wrong, we want to hear about it so we can put things right and improve our service.
How to make a complaint
If you are unhappy with any part of our service, you can contact us using the details below:
Email: help@forcescompare.uk
Please include:
Your full name
Contact details
Details of your complaint
Any relevant reference numbers or supporting information
This will help us investigate your complaint as quickly as possible.
What happens next
1. Acknowledgement
We will acknowledge your complaint promptly, usually within 5 business days of receiving it.
2. Investigation
We will investigate your complaint fairly and thoroughly. This may involve reviewing your case, speaking with relevant parties, and examining any supporting information.
3. Final response
We aim to provide a full response within 8 weeks of receiving your complaint.
Our response will:
Explain our findings
Confirm whether your complaint is upheld or not
Outline any steps we will take to resolve the issue
If you are not satisfied
If you are not happy with our final response, or if we have not resolved your complaint within 8 weeks, you may be able to refer your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service is an independent organisation that helps resolve disputes between consumers and financial services businesses.
Contact details:
Website: www.financial-ombudsman.org.uk
Telephone: 0800 023 4567
You must refer your complaint to them within 6 months of the date of our final response.
Important information
Making a complaint will not affect how your case is handled.
There is no charge for making a complaint.
You also have the option to pursue your complaint through other legal channels if you wish.
Our commitment
We take complaints seriously and use them to improve our systems, processes, and customer experience.