1. Introduction
Forces Compare Limited a company incorporated in England with registered number 10345563 and having its registered office at Wellfield House Park House Lane, Keynsham, Bristol, BS31 2SG trading as Forces Compare collects, uses and processes personal data in accordance with this Privacy Policy. All references to our, we and us in this Privacy Policy refers to Forces Compare Limited trading as Forces Compare. Forces Compare Limited is registered with the Information Commissioner’s Office (ICO) under registration number ZA337071.
This Privacy Policy affects your legal rights and obligations so please read it carefully. If you do not agree to be bound by this Privacy Policy, please do not provide personal data to us.
We may update this Privacy Policy from time to time at our discretion and in particular to reflect any changes in applicable laws. You are responsible for regularly reviewing this Privacy Policy so that you are aware of any changes to it. This Privacy Policy was last updated on 12th Dec 2024.
If you have any questions on this Privacy Policy or otherwise relating to how we process your personal data you can contact us at help@forcescompare.uk
2. What personal data do we collect?
We do not actively collect personal data from users of our website unless you start to complete one of our claim forms. Within our claim forms we will collect contact details such as email address, telephone number, geographical address; and identity data such as your name and data of birth. This will include evidence of your identity and address such as a copy of your passport or driving licence and a copy of a recent bill or bank statement. If you make a claim for PCP, and have the information available, we shall also collect information about your PCP agreement and dealership.
In our website we also include affiliate links which are tracked from our website to our partnered firms. Once an affiliate link is clicked the journey will continue from our website to our chosen partner’s website. You will be directed under a separate privacy policy and separate website terms of use when submitting a claim to those sites.
We will also collect personal data from you if you contact us directly.
When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.
3. Legal basis for processing your personal data
We will only use your personal data where we have a lawful basis to do so. The lawful purposes that we rely on under this Privacy Policy are:
- consent (where you choose to provide it);
- performance of a contract with you;
- compliance with legal requirements; and
- legitimate interests in the normal running of our business which do not materially impact your rights, freedom or interests.
4. Who do we share your data with?
Where you consent for us to do so, we will share your personal information with our trusted Partners detailed in Paragraph 9 below.
For our legitimate interests, we may share any of personal data with our service providers, that we may appoint to perform functions on our behalf and in accordance with our instructions, including IT service providers.
We shall provide our service providers only with such of your personal data as they need to provide the service for us and if we stop using their services, we shall request that they delete your personal data or make it anonymous within their systems. You agree, and for our legitimate interests, we shall also share the personal data you provide to us with one of our partnered firms to help process your claim. If you do not wish us to do so, do not complete our claim form.
If we need to use your personal data to comply with any legal obligations, demands or requirements, for example, as part of anti-money laundering processes or to protect a third party’s rights, property, or safety then in doing so, we may share your personal data with third party authorities and regulatory organisations and agencies.
If we choose to merge, sell assets, consolidate or restructure, finance, or sell of all or a portion of our business by or into another company then the new owners may use your personal data in the same way that we do as set out in this Privacy Policy.
5. Where we hold and process your personal data
Some or all of your personal data may be stored or transferred outside of the United Kingdom for any reason, including for example, if our email server is located in a country outside the United Kingdom or if any of our service providers are based outside of the United Kingdom.
Where your personal data is transferred outside the United Kingdom, it will only be transferred to countries that have been identified as providing adequate protection for personal data or to a third party where we have approved transfer mechanisms in place.
6. Security
We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage.
However, unfortunately, because of the nature of electronic storage, we cannot promise that your personal data or any other data you provide to us will always remain secure. If there is a security breach, we will do all that we can as soon as we can to stop the breach and minimise the loss of any data.
7. Your rights
You have a number of rights under applicable data protection legislation. Some of these rights are complex, and not all of the details have been included below. Further information can be found here
- Right of access: You have the right to obtain from us a copy of the personal data that we hold for you.
- Right to rectification: You can require us to correct errors in the personal data that we process for you if it is inaccurate, incomplete or out of date.
- Right to portability: You can request that we transfer your personal data to another service provider if you initially provided consent for us to use the personal data or where we used the personal data to perform a contract with you.
- Right to restrict or object to processing: In certain circumstances, you have the right to require that we restrict the processing of your personal information. However, we may demonstrate that we have legitimate grounds to process your personal data not withstanding your rights.
- Right to be forgotten: You also have the right at any time to require that we delete the personal data that we hold for you, where it is no longer necessary for us to hold it. However, whilst we respect your right to be forgotten, we may still retain your personal data in accordance with applicable laws.
- Right to stop receiving marketing information: You can ask us to stop sending you marketing information about our services (although we do not currently do so).
We reserve the right to charge an administrative fee if your request in relation to your rights is manifestly unfounded or excessive, and we may ask for identification from you before we can fully respond to your request.
If you have any complaints in relation to this Privacy Policy or otherwise in relation to our processing of your personal data, please tell us. We shall review and investigate your complaint and try to get back to you within a reasonable time. You do also have the right to contact the Information Commissioner, see www.ico.org.uk or if you are based outside of the United Kingdom, please contact your local regulatory authority.
8. Retention of personal data
Subject to the provisions of this Privacy Policy, we will retain personal data in accordance with applicable laws.
Where we have no legal basis for continuing to process your personal data, we shall either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
9. Legal Partners
Where you have consented for us to do so and depending on the type of claim or insurance product, we will share your details with one of the following trusted Partners in order to progress your claim or insurance:
- Clear Law
- Clear Legal Marketing
- Clear Legal
- Greenbank
- Barings Law
- Seopa Ltd trading as Quote Zone
- Just Travel
- Absolute Military
- Airhelp
- Forces Money
10. Cookies
Cookies are small text files that may be placed on your computer or mobile device when you visit our website. We, and some third-party service providers, use cookies on our websites. Some are persistent cookies (cookies that remain on your hard drive for an extended period of time) and some are session ID cookies (cookies that expire when you close your browser).
We may also use other tracking technologies like web beacons (sometimes called “tracking beacons” or “clear gifs”) and local storage. These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our website, or opened an email that we have sent.
You can find more information about cookies at All About Cookies
How we use cookies
Cookies help us to operate our website and services, enhance and customise your experience across our website and services, perform analytics and deliver relevant advertising and marketing.
Third party cookies enable third party features or functionality to be provided on or through our websites, apps and services, such as advertising and analytics.
We use Google Analytics to monitor how our websites and apps are used. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to the website or app, where visitors generally came from, how long they stayed on the website or app and which pages they visited. Google Analytics places several persistent cookies on your device’s hard drive. These do not collect any personal data. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.
We also use Google Ads to serve and render ads, personalise ads, limiting the number of times an ad is shown, muting ads you have chosen to stop seeing and measuring the effectiveness of ads.
We also use social media buttons and/or plugins on our websites and apps that allow you to connect with your social network in various ways. For these to work the relevant social media sites will set cookies through our websites and apps which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
How can you control cookies?
You can accept or reject cookies by amending your web browser controls. But if you choose not to allow the use of cookies, your experience of our websites and apps may be limited. To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive.
Most advertising networks also offer you the option to opt out of targeted advertising. For more info, visit All About Ads
You can manage your cookie settings by following your browser’s instructions. Here are some links that might be of assistance:
- Google Chrome
- Microsoft Edge
- Microsoft Internet Explorer
- Mozilla Firefox
- Safari
If you have any questions on this Cookie Policy, you can contact us help@forcescompare.uk